Ascent Consulting - Procore Technical Support Package
Empowering Your Team for Success with Procore
At Ascent Consulting, we provide expert Procore implementation, training, and ongoing support to ensure your construction team is maximizing efficiency and achieving optimal project outcomes. Our Procore Technical Support Package offers email, phone, and videoconference support, customized training, and proactive system optimizationbased on your company’s needs.
We offer three tiers of support based on company size and Procore usage intensity, ensuring tailored assistance for organizations of all sizes.
Support Package Tiers
Essential Support
$3,000/month
Designed for small firms (up to 20 employees using Procore) with basic support needs.
Support Access:
- 10 hours per month of email and videoconference support
- Response time: Within 1 business day
Training:
- 2 virtual training sessions per month (group or individual)
- Training topics: Basic Procore workflows, troubleshooting, and process optimization
System Optimization:
- Monthly review of system setup and recommendations for improvement
Procore Usage Analysis:
- Quarterly report on system efficiency and areas of improvement
Professional Support
$6,000/month
Designed for mid-sized firms (20-75 employees using Procore) with more complex workflows and integration needs.
Support Access:
- 20 hours per month of email, phone, and videoconference support
- Response time: Within 6 business hours
Training:
- 4 virtual training sessions per month
- One additional customized training per quarter
System Optimization:
- Bi-weekly Procore system health check & recommendations
- ERP and financial tool optimization (Sage 300 or other integrations)
Procore Usage Analysis:
- Monthly report on Procore usage, adoption, and efficiency
Dedicated Account Manager:
- A dedicated consultant assigned to your company
Enterprise Support
$12,000/month
Designed for large firms (75+ employees using Procore) with advanced needs, multiple teams, and high system dependency.
Support Access:
- Unlimited email and phone support
- 40 hours of videoconference support per month
- Response time: Within 4 business hours
Training:
- Weekly virtual training sessions
- Two on-site training workshops per year
System Optimization:
- Weekly Procore system performance review
- Custom process mapping and documentation
Procore Usage Analysis:
- Bi-weekly reports with insights and efficiency recommendations
- Leadership training on Procore analytics for executives
Dedicated Account Manager:
- A Procore-certified consultant with construction expertise
Priority Scheduling:
- Jump to the front of the queue for urgent issues and escalations
Value Proposition
With Ascent Consulting’s Procore Technical Support, your team will:
Maximize Procore ROI
Ensure full utilization of Procore tools to enhance productivity and reduce waste.
Eliminate Downtime
Proactive system monitoring and troubleshooting prevent costly delays.
Boost Team Efficiency
Ongoing training equips your employees with the skills they need.
Improve Financial Controls
Optimized ERP integrations lead to better financial tracking.
Enhance Collaboration
Stronger adoption of Procore results in seamless project execution.
ROI Calculation
We estimate that companies lose 5-10% efficiency due to improper Procore use. Our support services can recover 50-70% of that lost efficiency, leading to the following savings:
| Company Size | Avg. Monthly Project Cost | Efficiency Recovered | Monthly Savings | Annual Savings |
|---|---|---|---|---|
| Small (20 employees) | $1M | 5% | $50,000 | $600,000 |
| Medium (50 employees) | $3M | 7% | $210,000 | $2.52M |
| Large (100+ employees) | $10M | 10% | $1M | $12M |
Let’s Elevate Your Construction Business With Seamless Procore Integration and Expert Support!
To begin optimizing your Procore experience, contact us at:
